The Social Health Authority (SHA) has officially rolled out the Taifa Care Health Management Information System (HMIS) across all Level 4 public healthcare facilities in Kenya, marking a major milestone in the country’s ongoing healthcare digitisation programme.
The move is expected to transform healthcare administration by streamlining claims processing, improving efficiency, enhancing accountability and strengthening service delivery in public hospitals across the country.
In a notice issued on June 30, 2026, SHA announced that all claims processing services previously conducted through the SHA Provider Portal have now been fully migrated to the Taifa Care HMIS platform following successful testing and approval by both the Social Health Authority and the Digital Health Agency (DHA).
According to the notice, the transition officially took effect from midnight on June 29, 2026, ending the use of the previous claims management system for Level 4 public hospitals.
Under the new arrangement, all Level 4 public healthcare facilities are now required to submit all new claims exclusively through the Taifa Care HMIS platform.
SHA Chief Executive Officer, Mercy Mwangangi, assured healthcare providers that claims submitted through the former SHA Provider Portal before the transition would remain secure and continue being processed without any interruption.
“All claims that were submitted through the SHA Provider Portal before the transition will remain securely in the system and will continue to be processed without interruption,” the authority said in the notice.
The assurance comes amid concerns from some healthcare providers who feared that the migration could affect pending reimbursements or create delays in claims settlements.
SHA explained that the transition forms part of wider government efforts aimed at building a modern, integrated and secure digital health ecosystem capable of supporting the country’s expanding healthcare needs.
According to the authority, the Taifa Care HMIS platform is expected to improve efficiency in patient management, reduce paperwork, minimise fraudulent claims and accelerate reimbursement processes for healthcare providers.
The government has identified digitisation as a key pillar in the implementation of healthcare reforms under the Taifa Care programme, which seeks to deliver Universal Health Coverage to all Kenyans.
“The Social Health Authority appreciates the cooperation of all healthcare providers as we continue to strengthen Kenya’s digital health ecosystem and enhance efficient, secure and seamless healthcare service delivery,” the notice stated.
To ensure a smooth transition and minimise disruptions during the implementation phase, SHA and the Digital Health Agency announced that they would provide 24-hour technical support to all healthcare facilities using the new platform.
Healthcare providers experiencing technical challenges or requiring assistance during the migration process can access support through the toll-free helpline 147 or through a dedicated helpdesk email managed by the Digital Health Agency.
The round-the-clock support arrangement is intended to ensure hospitals continue delivering services without interruptions while adapting to the new digital system.
The rollout of Taifa Care HMIS represents another significant step in the government’s broader strategy to digitise healthcare administration and improve transparency in the management of public healthcare resources.
The announcement comes just a day after healthcare providers across the country were given a strict deadline to integrate their systems with the Health Management Information System or risk losing their contracts with SHA.
The directive was issued during a stakeholder engagement forum held in Nairobi and organised jointly by the Ministry of Health, the Social Health Authority and the Digital Health Agency.
The meeting brought together healthcare providers and stakeholders to discuss the transition from the SHA Provider Portal to the newly integrated digital platform.
Speaking during the forum, SHA Chief Executive Officer Mercy Mwangangi emphasised that full integration with the system is not optional but a mandatory requirement for all contracted healthcare facilities.
She described the migration as a critical step towards improving accountability, enhancing efficiency and strengthening service delivery under the Taifa Care programme.
“Within the next three months, I expect all providers to be fully integrated. If not, we will have no option but to decontract non-compliant facilities,” Mwangangi warned.
The warning signals the government’s determination to ensure all healthcare providers align with the new digital infrastructure designed to support healthcare financing and claims management under the Social Health Insurance framework.
Healthcare facilities that fail to integrate with the system within the three-month grace period risk losing access to government-funded healthcare reimbursements, a move that could significantly affect their operations.
Industry experts believe the digitisation initiative could help address some of the long-standing challenges that have affected healthcare financing in Kenya, including delayed reimbursements, duplicate claims and weak accountability mechanisms.
The Taifa Care HMIS is also expected to improve data collection and reporting, giving policymakers access to more accurate information for planning and resource allocation.
By integrating hospitals into a single digital ecosystem, the government hopes to create a more efficient and patient-centred healthcare system capable of meeting growing demand for quality medical services.
The transition to Taifa Care HMIS comes at a time when the government is accelerating reforms in the health sector following the implementation of the Social Health Insurance Fund and other changes aimed at achieving Universal Health Coverage.
As the implementation progresses, the success of the new system will largely depend on how quickly healthcare providers adapt to the platform and how effectively technical support teams respond to emerging challenges.
For now, the nationwide rollout of Taifa Care HMIS signals Kenya’s continued commitment to embracing technology in healthcare management and improving service delivery for millions of citizens who depend on public healthcare facilities every year.