NTSA Urges Motorists to Collect Thousands of Unclaimed Logbooks
The National Transport and Safety Authority (NTSA) is urging Kenyan motorists to collect thousands of unclaimed logbooks lying idle across its offices nationwide.
In a public notice released on Friday, NTSA expressed concern over the growing number of uncollected vehicle registration certificates. The Authority revealed that many vehicle owners have failed to retrieve their logbooks, even though the documents are already processed and ready for pickup.
“Thousands of logbooks remain uncollected across NTSA offices. We request motor vehicle owners to collect their logbooks from the centres identified during the application process,” the Authority stated.
Logbook Collection Requirements
According to NTSA, the collection process is free of charge, and no additional payments are required to retrieve a processed logbook.
To collect a logbook, the motorist must:
- Present their national ID.
- Present their previous logbook (in cases of replacement or updated details).
- Visit the collection centre selected during the initial application.
How to Verify Vehicle Details Online
NTSA advises motorists to verify their vehicle details online before visiting a collection centre.
To do this:
- Log into your eCitizen account.
- Navigate to the NTSA Service Portal (New).
- Select Motor Vehicle services.
- Click on View to see your vehicle details.
This process ensures that you confirm whether your logbook is ready for collection or if further action is needed.
Details Available in a Logbook
Your vehicle’s logbook or registration certificate contains all essential ownership and vehicle details, including:
- Vehicle registration number
- Owner’s full names
- Chassis number
- Engine number
- Make and model
- Date of registration
Motorists are encouraged to keep this document safe at all times, as it is required for vehicle transfers, insurance, and inspection processes.
NTSA’s Usalama Barabarani Initiative
The logbook collection campaign is part of NTSA’s ongoing efforts to enhance service delivery under its Usalama Barabarani initiative. The Authority is working to reduce delays, modernize systems, and promote road safety awareness across the country.
By clearing backlogs of uncollected documents, NTSA aims to improve its operational efficiency and ease congestion at its various offices.
How to Apply for a Duplicate Logbook (Step-by-Step Guide)
If you’ve lost or damaged your original logbook, NTSA provides a clear process for applying for a duplicate logbook online via eCitizen. Here’s what you need:
Required Documents:
- Police abstract
- Sworn affidavit
- Tape lift report (from DCI or approved authority)
Application Steps:
Step 1: Log in
- Access your account via eCitizen
- Select NTSA Service Portal (New)
Step 2: Select Vehicle
- Choose Motor Vehicle Services
- Click on View to select the specific vehicle
Step 3: Duplicate Logbook Option
- Select Duplicate Logbook
- Choose the reason for your application
- Upload all required documents as one PDF file
- Select your preferred collection office
Step 4: Authorised Person & Declaration
- Enter details of the authorised person (if someone else will collect)
- Tick the Declaration box
- Click Preview, then Submit
Step 5: Payment
- Pay the required fee using the available payment options
- Wait for three working days to collect your duplicate logbook from the chosen office
Public Reminder from NTSA
NTSA reminds all vehicle owners:
- Do not delay in collecting your documents.
- You will not be charged for collecting your processed logbook.
- Always verify your vehicle details online to avoid unnecessary trips.
For more updates, follow NTSA on Twitter, visit your nearest NTSA office, or log in to the eCitizen portal.
Conclusion
Thousands of logbooks remain uncollected, causing unnecessary congestion and delays in NTSA operations. Vehicle owners are encouraged to act promptly, verify their details online, and pick up their documents.
The NTSA continues to streamline vehicle services in Kenya, ensuring a safer and more efficient road transport system under the Usalama Barabarani banner.
Social Media Post (Facebook/Twitter/X/Instagram):
🚨 PUBLIC NOTICE: Thousands of logbooks UNCLAIMED! 🚨
NTSA urges motorists to collect their ready logbooks at the collection centres chosen during application.
✅ FREE collection
✅ Carry your ID & old logbook
✅ Confirm vehicle details on eCitizen (NTSA Service Portal)
📢 Lost your logbook? Apply for a duplicate easily online!